Sophie also brings experience from one of the top 100 private member golf clubs in the UK, where she coordinated private events and functions and managed and motivated a team to deliver high-standard customer service. This role further honed her skills in event management and leadership, enriching her extensive hospitality background.
We are excited to welcome Sophie to our expanding team at Book Your Block, where exceptional customer service and innovative lodging solutions go hand in hand.
With over a decade of experience in the customer service and hospitality industries, Sophie brings a deep passion for travel and a wealth of expertise to our team as she joins as our new Customer Experience Specialist.
Her journey began early, driven by a childhood dream to work for British Airways as cabin crew—a dream she realized after completing her studies in Travel and Tourism at New College Stamford, UK. During her time at British Airways, Sophie’s dedication to providing outstanding service was recognized through several letters of commendation for excellent customer service. This early success set the tone for her career, where she has continued to excel in customer-facing roles.
Throughout her career, Sophie has developed an extensive understanding of the hotel industry from multiple perspectives. Her experience spans both sides of the hospitality spectrum, having been a frequent guest at many hotels during her time at British Airways and later transitioning into a hotelier role at The George of Stamford, UK. It was there that her dedication to exceptional guest experiences propelled her through various roles. Starting at the front desk, she quickly advanced to Assistant Manager, where she worked closely with the reservations, sales, and events teams, gaining invaluable insights into hotel operations and sales.
Sophie shared her enthusiasm for the new role, saying, “I am thrilled to be joining the Book Your Block team! I look forward to utilizing my experience in customer service and hospitality to collaborate with our clients and hotel partners to deliver an exceptional service experience.”
At Book Your Block, we are committed to providing unparalleled customer service. We are thrilled to announce that as Sophie joins the company we are extending our customer service hours until 8 PM. This extension reflects our dedication to offering greater flexibility and ensuring our clients receive exceptional support whenever they need it.
Mark Shearer, CEO of Book Your Block, expressed his enthusiasm about the newest addition to the team: "We are delighted to have Sophie join us as we continue to expand our services and enhance our customer experience. Her background in hospitality and customer service aligns perfectly with our mission to provide top-tier event lodging solutions. We are confident that her expertise will be a tremendous asset to our clients and our company as a whole."
Book Your Block looks forward to the value Sophie will bring as we continue to grow and serve our clients with excellence across the East Coast and beyond.
