Basketball Events

• The hotel contracts that the Special Event Rate is the lowest available rate for the room type and flexible policy.

• All the rooms in the block are at the same room rate, so you are protected from market price increases.

• If you see a lower rate advertised by the hotel, contact us.

  REPORT A ROOM RATE ISSUE

• Protect your travel from potential disruption scenarios including athlete injuries, canceled tournaments, and COVID.

• The Deluxe Travel Insurance policy is through International Medical Group (IMG)

• You may purchase insurance during the booking process at check out.

• Your insurance payment is directly to IMG and costs approximately 3.75% of the booking amount (minimum $500 booking coverage)

• Book Your Block recognizes that Club Directors have busy schedules, so we offer clubs a concierge booking experience.

  • We discuss your preferred hotel location, amenities, and price points and make recommendations.

  • Once you select the hotel(s), we set up your group block(s).

  • We can create multiple hotels or room type blocks into one group booking link and URL.

  • Our complimentary Group Travel Made Simple program provides a customized club hotel dashboard for clubs with multiple teams, attending multiple annual tournaments to help organize your entire travel seamlessly.

  • CONTACT CONCIERGE

• Visit our online Help Center for immediate answers to reservation questions or greater detail on any information contained in this section.

• HELP CENTER

• At the time of booking, the guest receives a confirmation email from customerservice@mytravel.support confirming the reservation details and providing a booking reference number. 

• The deposit paid at the time of booking to secure the reservation will post to your credit card as Book Your Block. The deposit collected is applied to the booking amount. The remaining balance is due to the hotel typically at check-in or as listed in the Deposit Policy.

The policies are listed on the:

• Booking Site Check Out page

• Guest Booking Confirmation sent by Book Your Block

• Hotel Confirmation Number Email

• Cancellation Email

The Book Your Block system time stamps the date and time of booking, any modification or cancellation.

• The hotel receives immediate notification of your booking, and the sales manager transfers your booking details from our exclusive contracted room block into the hotel reservation system. Book Your Block requests that the hotel confirms the reservation within a week of the booking. Once a hotel confirmation number is assigned to your booking, Book Your Block instantaneously emails you the confirmation number.

• A portion of your hotel booking is eligible for brand rewards points. Ensure to provide your hotel brand rewards name and account number to the property at check-in.

• All cancellations must be completed through the Book Your Block automated system. Do not call the hotel. Use the button below or the Cancel Reservation link in your Guest Booking Confirmation. You will receive immediate confirmation of the cancellation by email.

• If you need assistance, please contact us via email at guestdocs@bookyourblock.com

• CANCEL NOW

• All modifications must be completed through the Book Your Block automated system. Do not call the hotel. Use the Modify Reservation link in your Guest Booking Confirmation, which automatically propagates your booking information, or the button below. You will receive immediate confirmation of the modification by email.

• If you need assistance, please contact us via email at guestdocs@bookyourblock.com

• MODIFY NOW

• The credit card provided by the guest during booking is securely transmitted to the hotel. If guests need to update the credit card linked to their reservation, they can do so by using the URL link provided in the booking receipt or by contacting guestdocs@bookyourblock.com.

  Please note, if the credit card used during booking is due to expire before your check-in date, you'll need to add a new card to the reservation to avoid any issues at check-in.

• If you need assistance, please contact us via email at guestdocs@bookyourblock.com

• Update Card Details HERE