Industry First Instant Response Platform Enhances Customer Service
Book Your Block has leveraged its expertise in technology to revolutionize customer service in the hospitality industry. Our Instant Response Platform, the first of its kind within the lodging sector, ensures that 80% of guest calls are resolved within 180 seconds. By integrating advanced technology and proven customer service practices, we ensure hotel guests receive quick and thorough support for their inquiries.Our Instant Response Platform represents our latest commitment to delivering an exceptional booking experience by offering immediate answers and expert guidance to our guests.
Using our technology, our dedicated customer service agents can send personalized communications to guests. Whether it's
reservation modification instructions, deposit and cancellation policy reminders, or links to update credit card information, we’ve got it covered. This ensures all guest inquiries are resolved rapidly and efficiently.
Online Help Center
For round-the-clock customer service for guests or group leaders, also check out our Online Help Center. It addresses 98% of inquiries with detailed responses to our frequently asked questions. The Help Center ensures 24/7, 365-day access to quickly resolve reservations, offering instructional videos and screenshots for guidance. If the Help Center doesn’t resolve your issue, you can provide us with the details, and a representative will contact you promptly.
Individual Dashboard
We also provide each guest with an individual dashboard that offers a seamless and user-friendly experience, allowing you to access and manage your reservation without the need to log in. This innovative feature gives you a comprehensive view of your booking details at a glance, making it easier than ever to stay informed and organized. From viewing reservation dates and times to checking specific booking details, everything is readily available. Additionally, you can easily request further information directly through the dashboard, ensuring you have all the support you need.
Transforming Hospitality with Swift and Effective Solutions
"Book Your Block, are committed to transforming customer service in the hospitality industry through our cutting-edge technology. Our innovation ensures our guests receive swift and thorough assistance, enhancing their overall experience. Prioritizing customer satisfaction is at the core of our mission, and we continuously strive to set new standards in hospitality service," said our CEO, Mark Shearer.
Got a question about your booking? We're ready to assist! Contact us at 973-814-4308 or guestdocs@bookyourblock.com
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