RESERVATION PAYMENT BREAKDOWN
The information below reviews the Special Event Rate, the Deposit collected at the time of booking, and the Balance Due at the hotel.
The Book Your Block booking site lists hotels with their Special Event Rate.
EXAMPLE
We are using the Hyatt Regency Long Island as an example.
The hotel agrees in our contract that the Special Event Rate is the Lowest Available Rate at the hotel and provides our guest with price protection. By clicking on VIEW RATES the event attendee is able to see more information on the hotel.
The Room Type description, deposit policy and minimum nights stay display. If the attendee wishes to book they select BOOK ROOM to redirect to the check-out page. If you are part of a Group Hold Block the group leader selects one or more room types for attendees to review and book.
At checkout the details of the reservation and terms and conditions of the booking are displayed for the guest prior to purchase.
The Room Type you selected or reserved by the group leader displays.
The Payment Policy associated with the reservation displays. To complete the booking you must agree to the terms and conditions of the Deposit Policy and Cancellation Policy.
If there is a Minimum Stay associated with the Special Event Rate it will advise in this section.
The Special Event Rate on each night lists.
The Room Cost is the cumulative Special Event Rate amount over the duration of the stay.
The Taxes are the state and local taxes.
The Reservation Total is the Special Event Rate * Number of nights plus Taxes. The Reservation Total amount due is collected from the Guest in two payments:
The Deposit paid by the guest to Book Your Block at the time of booking is listed as Due Now. The Due Now amount will appear on your credit card as Book Your Block LLC and in the example as $72.00 USD.
The Deposit you paid is applied to each Special Event Rate night (in the example a $72.00 deposit on two night booking = a $36.00 Deposit per night) reducing the nightly rate balance at the hotel (in the example $189.00 + Tax). The Balance Due at the Hotel is the remaining Special Event Rate balance + taxes and is paid to the hotel at check-in or in accordance with the Deposit Policy. The hotel will charge the card the Balance Due in this example $421.92. Book Your Block passes your credit card details to the hotel via a secure process following PCI and DDS regulations. Some hotels provide in the guest folio a complete breakdown similar to the Guest Booking Receipt below. Other properties provide a folio just showing the Balance Due to the hotel.
GUEST BOOKING RECEIPT
You will also receive a guest receipt at the time of booking which will come from the following email address.
customerservice@mytravel.support
EXAMPLE BOOKING RECEIPT
Guest Confirmation Receipt/Voucher
Important: The reservation you placed is part of a room block contracted with the hotel for your event. The hotel is provided with your booking details at the time of your reservation, but do not instantaneously update their reservation system. You will receive a follow-up email from Book Your Block once the hotel has entered your reservation details into their system, which will include the hotel confirmation number. Should you have questions or need to make modifications to this reservation, please contact guestdocs@bookyourblock.com and include the Reference Number (beginning with ARN...) below.
Reservation Details: Reservation made on Thursday, May 27, 2021
Reservation Status: Guaranteed, pending hotel confirmation. Confirmation Number will be assigned closer to the event.
Reservation Locator: 8489715
Reference Number: ARN35726XX
Property Name: Hyatt Regency Long Island
Property Address: 1717 Motor Parkway Hauppauge NY 11788 US
Primary Guest Email: guestname@bookyourblock.com
Primary Guest Name: Mark Test
Billing Name: Mark Test
Billing Address: 2 Main Street
Billing Postal Code: 079XX
Accommodations Or Dates of Stay:
Adults (aged 18+): 2
Arrival: 3 PM - Friday, August 20, 2021
Departure: 11 AM - Sunday, August 22, 2021
Room Description: Baseball Group, 2 Double beds refrigerators coffee makers irons and ironing boards. No breakfast included. Rate based on occupancy of 4 persons per room. Payment Policy: All reservations will be guaranteed by advance deposit, calculated on a nightly basis, processed at the time of booking. Credit Vouchers applied to the bookings are non-refundable. The deposit charged to the credit card at the time of booking is fully refundable, minus a $15 processing fee, if the reservation is canceled by 3 pm EST, fourteen (14) days before arrival. After such date and time, the nightly deposit becomes non-refundable and non-transferable to the remaining balance. Your balance due plus tax is paid at the Hotel. Hotel requires a 2-night minimum stay for this reservation.
Room Rates Per Night:
Friday, August 20, 2021 : 225.00 USD
Saturday, August 21, 2021 : 225.00 USD
Rate Summary Agreed To at Checkout:
Room Cost: 450.00 USD
Tax, Recovery Charges, and Service Fees: 43.92 USD
Total: 493.92 USD
Charged Now: 72.00 USD
Balance Due: 421.92 USD
Attention Guest: This price is based on the number of adults you specified in your search. The hotel may charge additional fees when more than two adults stay in a single room, per the hotel's individual policy. Any additional fees will be charged by the hotel directly at the time of checkout. For more details on fees associated with more than two adults staying in a single room, please contact the hotel directly. Guest will be responsible for additional fees such as additional guests, security deposit, incidentals, resort fees, and additional room nights. Guest will pay hotel directly for these charges if they exist.
Assistance:
For any pre-arrival assistance or questions regarding an existing reservation, please contact:(973) 814-4317
For assistance with check-in on the day of arrival only; or, assistance with problems during your stay, please call:1-XXX-XXX-XXXX.
Deposit Policy:
All reservations will be guaranteed by advance deposit, calculated on a nightly basis, processed at the time of booking. Credit Vouchers applied to the bookings are non-refundable. The deposit charged to the credit card at the time of booking is fully refundable, minus a $15 processing fee, if the reservation is canceled by 3 pm EST, fourteen (14) days before arrival. After such date and time, the nightly deposit becomes non-refundable and non-transferable to the remaining balance. Your balance due plus tax is paid at the Hotel.
Payment Policies:
Room rates are subject to state and local taxes. Tax rates are subject to change at hotels discretion without notice. Tax is included in the total above.
This discount rate requires a 72.00 USD (USD) payment at time of reservation and will appear on your credit card under Book Your Block.
All other terms and conditions you agreed to upon making this reservation can be found at Terms and Conditions.
Extra Adult Fees:
This price is based on the number of adults you specified in your search. The hotel may charge additional fees when more than two adults stay in a single room, per the hotel's individual policy. Any additional fees will be charged by the hotel directly at the time of checkout. For more details on fees associated with more than two adults staying in a single room, please contact the hotel directly. Guest will be responsible for additional fees such as additional guests, security deposit, incidentals, resort fees, and additional room nights. Guest will pay hotel directly for these charges if they exist.
Cancellations and Changes Agreed To at Checkout: PLEASE READ CAREFULLY
Cancel Policy is based on hotel time.
Cancellations submitted less than fourteen (14) days prior to check-in result in the guest forfeiting their deposit as per the terms and conditions listed in the Deposit Policy. Additionally, cancellation must be received by 6 p.m., 2 day(s) prior to day of arrival or will result in a penalty of 1 night's room plus tax. ANY AND ALL MODIFICATIONS OR CANCELLATIONS MUST BE COMPLETED THROUGH BOOK YOUR BLOCK. For your convenience, this may be completed online automatically via the CANCEL or MODIFY link provided in the: guest confirmation email, event booking site, or event dashboard. If you require assistance with a reservation change PLEASE CONTACT BOOK YOUR BLOCK DIRECTLY via email at: guestdocs@bookyourblock.com or Phone (973) 814-4317 x1. For ANY CANCELLATION OR MODIFICATION WITHIN 48 HOURS of the check-in date and time, we recommend that the guest ADDITIONALLY contact the hotel. Hotel requires a 2-night minimum stay for this reservation.
Special Hotel Requests:
NEED ASSISTANCE
If you have any questions on the above please email guestdocs@bookyourblock.com or call (973) 814-4317 x1